If you want to complain, please contact the Complaints Officer at Radiant Platform Management Limited, Sovereign Place, 20 The Point, Market Harborough, Leicestershire, LE16 7QU or by telephone on 01858 469910. We will deal with your complaint in a fair and objective manner. If we cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. We will tell you if we believe this to be the case and provide you with details of how to do this.
Financial Ombudsman Service
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.